STEEL DOORS AND WINDOWS WARRANTY GUIDE

VISIONMAKERS WARRANTIES YOUR DOOR/WINDOW FOR 24 MONTHS FROM THE TIME OF PURCHASE AS FOLLOWS:

MECHANICAL PARTS: Hinges, roller catches, glass latches (Exclusion: Emtek & Ashley Norton Hardware is warrantied per the terms of the component manufacturer)

STRUCTURAL: Rust, cracks, or broken welds

FINISH: Rust, cracks and flaking spots greater than 1⁄4” dia.

Labor to replace and/or repair parts and finish will be quoted in a case by case basis

INSTALLATION:

For doors installed by Visionmakers, proper opening/closing, locking, and latching of door and operable glass panels is covered for a period of 24 months.

GLASS WARRANTY & CONDITIONS:Visionmakers adheres to the American Society for Testing and Materials as follows:

Inspection Guidelines per ASTM C1036 Guidelines (American Society for Testing and Materials):

• Pinholes – Inspect glass from a distance of 10 ft. (3m) in transmission, at a viewing angle of 90° to the specimen, against a bright uniform background. If a pinhole is readily apparent, the following criteria apply: Pinholes larger than 1/16” (1.6mm) in diameter are not allowed in 80% of the central glass area. No more than two readily apparent blemishes are allowed in a 3” (75mm) diameter circle and no more than five readily apparent blemishes are allowed in a 12 (300mm) diameter circle. • Scratches – Inspect glass from a distance of 10 ft. (3m). Scratches up to 2” (50mm) are allowed in 80% central glass area, and scratches up to 3” (75mm) are allowed in the outer area. Concentrated scratches or abraded areas are not allowed.

For dual pane IG glass units, the following applies: Failed seals are covered by a period of 1 year. There will be a charge to template and re-install if the door has been installed for over 6 months.

Any glass defects reported 30 days after installation will not be accepted.

Coverage for cracks or breakage is not warrantied under any circumstances.

WATER LEAKAGE/PENETRATION:

Your Visionmakers door uses commercial heavy duty weather stripping to ensure the sealing of your door against water penetration. However, it does not guarantee a 100% seal when installed in direct exposure to the elements. In locations not covered by a sufficient roof overhang, we cannot guarantee a perfect moisture seal.

As with any other door or window, extreme climate conditions and heavy usage may eventually cause some thresholds, sweeps, or weather stripping to shrink, deform, or become damaged. This is a normal part of material aging, and can be easily replaced.

WARRANTY CONDITIONS/EXCEPTIONS:

Visionmakers’ warranty will be voided or does not cover the following conditions:

• If door/gate is reinstalled, moved, adjusted or manipulated in any way.

• If door is positioned in direct contact with the elements, ice, moisture or chemical solutions.

• If door damage or malfunction is caused by mistreatment, improper pressure or movement of walls of foundations, or extraordinary force.

• Warranty does not cover scratches, dents, or minor flaking from client treatment.

• Warranty does not cover weather stripping, threshold or sweep except those warranties provided by the manufacturer.

• Warranty does not cover finish. Exterior doors and especially gates fully exposed to the elements, will weather with time.

• Warranty does not cover after market hardware or components applied by others.

CUSTOM WOOD DOORS, WINDOWS, GATES, AND OTHER WOOD PRODUCTS

In addition to the above applicable items Visionmakers Wood Products Warranty is as follows: Visionmakers custom Mesquite and other Wood products are built with high quality materials and craftsmanship, by an artisan’s hand. As such, certain variances and tolerances in fit, finish, consistency and operation may occur, but will not affect the beauty or functionality of the product. Because of wood’s living reactions to sun, heat, humidity and rain, to the extent your product is exposed to these conditions, over time this may affect the finish appearance, or cause some cracking, warping, discoloration, swelling and other effects. These effects should be celebrated as a natural wood product and are not covered under warranty. Consult with your VM representative for maintenance and care of your wood product.

Service fees for out of warranty calls will be quoted individually.

Warranties are void on orders not paid in full and on clearance items.